I'd like to clear up E T's review. I am actually the homeowner and the purchaser of the AC installation from Southwest HVAC. The one person who was home the whole time of the installation from 8am to almost 7pm that night on Oct. 31st. I normally avoid writing too many yelp reviews just because it's hard to distinguish the truth on here. A few bad reviews can ruin someone's business. In this case, I felt the need to speak up in the workers defense that day. I think Mark, Francisco, and Edward were really great at executing the installation without much disruption to me working in my room. The Southwest team would have had more time to clean up in E T's room and such had I not hustle them out since it was Halloween night to spend some time with their kids or plans they might have had that night. And of course, Joe, the general manager was kind enough to stop by within an hour after he was informed that my sister was upset with a slight oversight in her room and try to remedy the situation.I know that customer satisfaction is their priority and it would not be fair to take them down a notch based on one not so good review so I thought I'd share my side of the story.....
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