5 star ratingWhen you know of a good thing, it's important to share it with the community. That's what this review is all about.Recently, I engaged Southwest HVAC to replace and install a complete HVAC system, including new duct work, at my Torrance rental property. Angel Meza, my project manager, made this remote process seamless and pleasant. I use the word "remote" as I live in Northern CA, and all communications with Angel were done via phone, text, and email.During the August/September 2018 timeframe, the A/C unit on the rental was already presenting problems. After researching multiple vendors and having two go out to the property, a fix was supposedly made by one of the vendors. That failed very quickly. I knew that it was a matter of time before we had to replace the unit as it was almost 20-years-old. I sought and received several bids to replace the A/C only; A/C and furnace (the furnace as it was equally as old as the A/C); and the complete package of A/C, furnace, and duct work. The pricing was what stopped me on my tracks. As we entered the winter season, my tenants and I agreed that the A/C was not needed, given that I had already spent quite a bit putting in new appliances several months before.Fast forward to early January 2019. I received a message from my tenant that the furnace was now non-functional. It was blowing air but not hot air. At that point, I faced the hard truth that it was probably time to replace the entire HVAC system. However, I still held on hope and after re-reading more reviews from Yelp, I asked Southwest HVAC to send out a technician to diagnose the problem with the furnace. The diagnosis concluded with close to a $400 fix and also a long-term outlook that the units themselves were showing their ages. I went back and looked at the previous bids I had received plus requested a couple new ones. One of them was from Southwest HVAC, through Angel. I can not stress enough how working with Angel -- from requesting the estimate to figuring out logistics to actually installing the new system -- was as painless as it could possibly be. This despite the fact that I was physically not present at the rental the entire time. I glossed over a lot of the complexities of this project, including coordinating with the HOA, seeking access to the rooftop of the townhome rental through a neighbor's unit, and obtaining a crane to transport the A/C unit to the rooftop. (Southwest HVAC obtained the crane.) Over three days spread throughout a week, a complete Trane HVAC system (A/C is 5 tons 16 SEER, townhome is 2,051 square feet), plus new duct work, made its debut at the rental through Fabian Hernandez's capable installation leadership. I know the burning question everyone has is the price tag for this project. I have to say that I am confident I received a fair deal. Most importantly for me though, the peace of mind and superior customer service I achieved throughout this entire process were well worth it.P.S. For those of you who are interested, the other vendors I reached out to included (in alphabetical order) Advantage Air; Cornett Plumbing & Heating; Danny's South Bay Heating and Cooling; Manny's Heating & Air Conditioning; Southland Heating and Air Conditioning; and Stephens Plumbing, Heating, & Air Conditioning.

Serena T. Avatar
Serena T.
2/02/2019

AC Repair Baldwin Hills

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