Customer Reviews

My family and I were in need of a AC system in our home. We decided to go with Southwest since when we got a quote they had lower prices than a few other companies we looked into. No only were there prices affordable but Angel Mesa took his time and explain everything we needed to know before we decided to go with them. He had a lot of patience with me since I had a lot of questions about there products and service. Made the best decision by choosing Southwest. There Customer service was great and when getting the installation in our home the workers where polite,professional well organized and very clean with all there work. Thank you Angel Mesa and your team for Great Service You have one satisfied customer.

True five star service! Fabian replaced a circuit and my heater was running again within an hour. Handled everything with care. Much appreciated.

The Southwest HVAC team were professional, efficiently and nice from start to finish. Angel provided us with a thorough estimate of several options and secured the appropriate permits. The installation team completed the job on time, within budget and kept the house clean. We are happily enjoying our new system and pleased with the approval of the city inspector.

After getting quotes from a few different contractors for a furnace replacement and new central AC installation, we decided to go with Southwest HVAC because they stressed quality, honesty, and no-pressure customer service. Tommy was our project manager and he made sure to thoroughly explain the installation process and all our purchase options, regardless of whether it would earn him a bigger check. My favorite line from him was, "I'd love to take more of your money, but you probably don't need that." Compared to other companies, Southwest's rates were really competitive. We felt that we got a lot of value from them considering the quality of work and the equipment that was installed.

Jorge was our main installation technician and he, too, was really thorough and communicative. He never hesitated to explain what he was doing and was very polite as he and his assistant worked in our house. I could tell that he took pride in his work and did his best to install everything in a manner that would keep it most reliable in years to come.

Tommy came by to check on us repeatedly throughout the project and made sure everything was in order at the end of the installation. We're now awaiting third-party HERS testing and city inspection and Southwest will be handling all the paperwork and any necessary post-installation adjustments. We really feel that we're in good hands going forward, especially considering their 2-year warranty on the installation work.

If there's any critical feedback I'd give, it would be that they left some noticeable debris behind in the house that I had to vacuum up after the installation was complete. It wasn't a big deal and I know it was the end of their work day but it would've been nice if they had been a little more thorough when cleaning up.

After owning a house for 4 years, its our first time servicing our central heat unit when it went bad. I am usually very skeptic picking my contractors but end up going with Southwest due to the reviews. Ryan was on time and very courteous (he even made sure to put on a shoe cover so he does not step in with dirty shoes).
Southwest HVAC is an honest company and will def use them again if anything goes wrong....hopefully not anytime soon. They accepted our yelp voucher honestly and didn't try to pull some strings....overall very satisfied and keep up the honest work guys!

Did recomended them to 2 of my co-workers this week not sure if they called...

We purchased a home and on purchase our ac was working fine . It wasn't until this past heatwave that we finally turned on our AC and it wasn't working ! We called and our technician Giovanni was able to come out to our house in such short notice . Giovanni was very professional and had our ac working in no time ! Our house now has great AC that blows strong and cold . Thank you Giovanni !

After suffering through a year in our home without air conditioning, we decided to bite the bullet and get AC installed. After getting a couple quotes, we decided to go with Southwest HVAC. Not only was their quote the best in terms of total cost, it also was best in terms of everything that it covered. From start to final inspection, Southwest has you covered. Their quote includes everything. No worrying about getting the proper permits or dealing with the city. No scheduling your own HERS testing, or coordinated a city inspection. Southwest takes care of all of that for you and it is all included in the quoted price.

The entire installation was completed over two days. This included: replacing all of our ancient ducting, making changes to bring our existing furnace up to code, mounting our new Trane AC unit on the roof, installing the lines through the roof to the attic, and various other things like installing the drainage line and changing out all of our vents.

Everyone at Southwest that we worked with was professional, hard-working, and respectful. They definitely strive to make the entire process as easy on you as possible. We are glad that we chose them for this installation, and we will use them in the future for any servicing we may need.

i do Property management for a large company in the greater Los Angeles area i use southwest hvac for all my replacements and repairs they are a professional company easy to deal with and very well priced Angel Meza is a professional honest respectable gentlemen i found him online and gave him a call he was at my building the next day needles to say i gave him the job the work was done quickly neatly and professionally i have used him many times since and will continue to use them for all my HVAC needs

Bill G.

I had Southwest HVAC install a Heater, Air conditioner and new duct work in my house. Tommy was the project manager. He came to my house, provided an estimate, and put my mind at ease about the project. I received 3 quotes from various HVAC installers.

After reviewing and comparing estimates, I decided that Southwest HVAC was the best value for the system specifications I wanted. I like the Trane System best. Tommy was knowledgeable, personable, and was not utilizing any high pressure sales tactics, which would have upset me.

Tommy was able to get the job scheduled for the following week. A few days before the system was installed he did a walk-thru with me on what was going to happen before the install and what parts they would need to complete the install. This was to make sure they had everything they needed to complete the project on time. ...

We were able to book an appointment quickly within a week! They diagnosed the problem of our central heat and air and the diagnostic fee was applied towards the total cost of the service. The service was quick and efficient. They even took pictures and videos to show us the problem that was occurring with our heater (I thought that was awesome).
Thank you southwest HVAC for fixing our heater ASAP especially since it's been so cold these past few weeks! Would definitely call them for future hvac needs!

Really awesome customer service!! I called on a Friday afternoon because I just found out our AC was on the fritz! The manager Sarmin was so nice and said the soonest he could get someone to inspect would be Monday.. I told him I understood it just sucks not having AC being pregnant and with a toddler in this heat- he was like I totally get it and offered to let us borrow a window AC unit until we have our Central air fixed! How awesome is that!!! Our toddler was having trouble sleeping in the heat so we put the unit in his room and he slept much much better!! Really thankful for heir kindness and consideration while we worked through fixing our AC. Thank you Sarmin and team!!

I got 4 estimates and Southwest HVAC had the best quote and gave me more for my money in warranty than the other places. They were able to come out and give me a quote within a few days and able to install in a week. Workers were great and cleaned up. I would have preferred if they closed my front screen door every time they were in an out to keep the flies out...but other than that they were great. My AC is wonderful and very quiet. Love it! I will be recommending them to all my friends and co-workers! Please doing business with u Southwest HVAC.

Fabian from Southwest came out today and was able to fix a leak, service the system, recharge the Freon, and sign me up for maintenance very efficiently and for a great price! He was very helpful and very professional and most importantly honest...SO happy to be a Southwest HVAC customer!!!

Excellent company. I had another HVAC company look at it first, and the other company claimed it would cost a lot more to fix our central heater problem. Mark came by and handled the issue in 30 minutes. He was extremely knowledgeable and helped me understand what caused the problem with our heater in terms I could fully understand.

Every question I had it became clear Mark was very highly trained and knows his stuff. The reviews on Yelp are accurate. I'm skeptical when everyone gives a company good reviews, but Mark and Southwest HVAC have proven to me they reflect the quality of their service and the high reviews are indeed accurate. I will only use this company for any HVAC concerns in the future. Thanks for the great service and peace of mind!

What a great team! We shopped around and found the most competitive price. Service was outstanding and Angel did a great job. We'd recommend to others!

I'm over due with this review, but it's better late than never. Julio and his team did a wonderful job installing out new A/C throughout the house a few months back. This company takes pride in what they do and goes that extra mile to ensure customer satisfaction :) Calls are answered promptly and the information given is detailed. Don't hesitate to call....you'll be very pleased with the service!

This is just an update after a couple of years of my installation. Last night it rained and there was a leak from the installation. I understand this can happen, but the reason I'm posting is the fact that I could contact Angel and he has someone coming to look at the problem immediately. This is not a company that just ditches you. They are there to make things right, and that kind of customer service is worth my highest recommendation!

I called three companies to bid on Central A/C for my home in Long Beach. The first company never gave me a quote. The second company was SouthWest, and the third was another local business.

From the onset, their customer service was excellent. Oscar, the rep who serviced our home on the first visit was on time, very clear in his information and extremely good at following up with a phone call the week after giving us the bid.

When I followed up to get some clarity on a few questions I had, Oscar was diligent in returning the phone calls and texts. I was being sold on a Daikin brand unit, and had heard some so-so reviews. Oscar informed me these were the best in the business, and they had the best track record of any units they used. So I took his word on that.

The day of the install, Johnnie and Jorge showed up at 8:00am on the dot and worked all day to complete the job by 7:00pm. They installed the unit where we discussed, and even took the time to walk me through installing a "smart thermostat" myself, which I later did.

SouthWest needed to cut some access holes in the side of the home. The following Monday, they sent their patch/repair man Alfonso to come and fix the holes. Since he could not find the exact siding to match our home, he figured a way to use a hidden piece and paint it. The patch looks professional and the follow through was amazing all the way.

I would highly recommend SouthWest for HVAC services in the Long Beach area.

I would highly recommend Southwest HVAC to all my friends and family . Angel was so thoughtful to have my parents unit installed ASAP. Your employee were so professional and they did a wonderful job.
Thank you so much

I had a wonderful experience with Southwest HVAC. They installed a new furnace and air condition in our home last week. They were careful not to get in your way. They clean up completely after themselves, wherever they work. They pay a lot of attention to detail and the quality of their work. They installed new ducts in my bathrooms and even managed to put a new duct in my kitchen, where I needed the AC the most:) I'm so happy, thanks to Julio and Izzy for accomplishing this. The team is extremely professional and courteous, great guys! Edwin and Peewee I miss you guys, thank you for your hard work and fabulous job! It was a very pleasant experience and I would highly recommend them.

I just want to say thank you to Angel and Southwest. We moved into our home 3 years ago (it was built in 1952) and I am not sure how they survived all those years without air. That being said I got 3 separate bids and was most impressed with the presentation and pricing from Southwest. Angel was professional and informative throughout the entire process. He has followed up with us several times to make sure that we are happy and that the unit is running properly or if we had any questions. I would highly recommend Southwest above all the rest.

Fantastic service! Highly recommend. Angel provide me with a great rate and his team were reliable and very hard working. They replaced an old furnace for me. I will be sure to use Angel and his team again. Great rates, efficient and reliable. I would refer Angel for any HVAC work. Thanks!

So, 2 years after we had our system installed by Southwest, there was a problem with the A/C. I called the Southwest office, Julio and his team came out the next day to diagnose it. It took them two days to get the part and they came out and repaired the system. No charge, all under warranty.
Julio and his staff are great to talk to and work with. They go the extra mile to satisfy their clients. I'm really happy we chose to support a local small business and had Southwest install and maintain our heating and cooling system.

Was very impressed with this company. Their operators were always available (I never got a vm). And the rep who came to the house, Fabian - he was awesome. Extremely personable and made a point to follow up days later to be sure all the Heating repairs were still working to our satisfaction. This will be my company for any HVAC needs. Thanks Fabian and Southwest!

These guys are great! Very professional, showed up on time, very thorough from the estimate to finishing the work. we had to replace our old nonworking r-22 ac with a new r-410 unit. Pricing is competitive but I think you get some extras with this company that you are not going to get with others. They added an extra air intake, replaced all the vent/grills, moved the thermostat to a better location, and even filled the hole left in the old location. Angel did a great job explaining the estimate and overseeing the job from start to finish. I would highly recommend Southwest.

When my old HVAC unit died, I searched the web and found Southwest HVAC in Long Beach. Their project manager, Angel Meza came out the same day and providied me a quote. His quote was in line with others I received, yet the cost also included mandatory HERS testing a pulling permits from the city (which the other quote I had did not include). When it was time for the installation, the crew came out and were professional and courteous. It took two days to complete the job, and they were on time and professional all the way through completion. Whenever I had a question, I would just text Angel, who would respond immediately and provide me answers or guidance to my inquiries. I had a new Trane heating and AC system installed and so far, I am very pleased with the results. Thanks Angel, Joney, his partners (the installation team) and all at Southwest HVAC.

I wanted to improve and purify the indoor air quality in our home from germs, bacteria, VOC's, allergens and airborne viruses especially any exposure to the novel virus COVID-19. I called Southwest HVAC and spoke with none other then my favorite person in the world ANGEL - (he truly is). I shared by concerns and he recommended I install the Air Scrubber Plus. I read up about it and it filters 99% of airborne viruses in 24 hours.

The Air Scrubber Plus uses a proprietary system that oxidizes air molecules by transforming them into hydrogen peroxide vapors (safe for humans and pets) which kills mold, viruses, bacteria, and fungi in the air and on surfaces. Just make sure you create a vacuum when the system is on. It was a no brained! He scheduled me for the following week. I received text messages confirming my appointment and who my technician was. The day of the appointment I received a text that Edwin was in route. Edwin was superb! Just so friendly, had his mask on and was very professional. I was so excited about the technology that I ordered another for our guest house. No contact experience because of the COVID-19 pandemic. Don't hesitate to hire these guys, you won't regret it. Black and orange! Black and orange! Many imitators, no duplicators. My one stop shop for all my HVAC needs. Thank you Southwest HVAC!!!!!

Excellent company! Really really great! Julio the mgr/owner is really knowledgeable and honest as well as affordably priced! We had Fabian come out and do the work- He did an absolutely outstanding job, is very honest and punctual and really excellent!! We are extremely pleased we found this company and would very highly recommend!!

We just relocated our furnace to the attic, tplqced ducting throughout the house, and added a DAIKIN ac unit. We couldn't be happier with the quaof the service of these guys. They were careful around the house and fixed any glitches that inevitably occur during. Big job quickly and with high quality. Angel is a really knowledgeable and professional project manager and Edwin, Alex, and Selestiano are a great crew!

It was time for a maintenance so I went with Southwest HVAC because they had good reviews and I now see why.
Fabian was on time, very informative and reasonable. I would definitely be using them for future work that I'll be needing down the road. He even reminded of the $50 for $100 deal on Yelp :)
Thank you!

We were able to get a quick appointment after purchasing a new home. Fabian was kind and courteous from the moment he arrived. He explained the problems with the heating and ac unit so I could understand and discussed the age of some of the parts. I would call them again for any problems. Great customer service

After my house was fumigated for termites, the gas company came out to the home to turn on the gas and inspect my gas appliances. The guy informed me that he thought the firewall was cracked on my wall heater and that I would need to contact a heating AC specialist. Julio Hernandez from Southwest HVAC came to my home and thoroughly inspected my entire heator. He took the time to explain what he was doing and showed me there were no cracks. He lit up my furnace, waited to make sure that it was working properly and to my surprise, there was no charge.

Albert came out yesterday for an estimate and project planning. He arrived promptly on time, was professional and courteous. Discussed options with my wife and myself and made us feel comfortable with the whole process. When the time comes to get the project done we will gladly bring on him and his team.

These guys are the best (by far) that i have had. They helped clean up the mess my other Air Conditioning contractors did and I now have a better and more reliable system.

SouthWest HVAC is the REAL DEAL!

We just had a Traine 5 Ton Central A/C unit added to our existing heating / duct system in the middle of the summer and are very, very happy with the installation , price, professionalism and service throughout. Our Project Manager Angel, is very attentive, knowledgeable and responsive. Always addressing any concerns immediately. He makes you feel confident and at ease immediately and felt like he was honest and straightforward with us the entire time. They were are very polite and courteous for the most part even taking time to put on the shoe protectors every time.

We had several quotes from competitors prior and although they weren't the cheapest I felt confident in the Traine unit and that they were going to do a great installation. As you may know in central a/c installation it's not so much the type of unit that matter's but the proper installation is crucial. Have been extremely happy with our choice to go with Southwest. They came back several times to do a air flow balancing of the system and fix minor things immediately and Edward was very adept and skillful with dealing with our city permitting people who can be sticklers, coming back several times to address their corrections and concerns.

I give Southwest my highest recommendation!!

I began to search for a company that would install a central A/C system to our home. I called Southwest HVAC to schedule an appointment for a free estimate. The next day I met with Tommy (Project Manager) who came by and explained in great detail how the whole project would happen and answered all my questions. After walking the house and going over the whole project I was really impressed with how knowledgeable Tommy is and felt I had found the right team for the job.

The job started a few days later with Johnny (Team Captain) and the guys working for three days throughout the house. They arrived promptly every morning and began to work on the A/C system, all of the guys worked together as a team and that helped for everything to run smoothly. Johnny would go over what would be done each day and made sure to keep me in the loop of what was going on while answering any questions or concerns I had.

Overall, I am very happy with the job that was done, I had a Daikin 3 ton system installed. I really liked how Southwest HVAC are very detailed oriented with their work. They do a very clean job and show that they really care about the work they do. If you are looking for a new A/C system do yourself a favor and call Southwest HVAC and get a quote, ask for Tommy!! Thank you Southwest HVAC for everything!

I'm very impressed with their work. Angel came to my house and had lots of patience to explain and help us decide which AC and heater is best for our house. Edward and Alex were extremely nice and they got things done fast and efficient. Everything works excellent!!! Angel cares so much that he even stopped by to check it out before going to another job. This company is very professional, they always call ahead when they are on the way to your house. Also they do not take any deposit or money until your satisfied with the work when everything is done. This is the best experience me and my husband had. I've called many companies before I've decided on southwest. Definitely was the best choice and best price compared to others . They have excellent customer support and satisfaction. They are very good on following back!!

Air conditioning was not working as well as before, so I found this company through Yelp and had them come out and check. Fabian arrived early and was very nice. He checked the air ducts and vents to make sure they were set correctly. Turns out the AC unit needed cleaning (last service was about 5 years ago) and additional freon. System is now working well and seems to cool the house more efficiently than before. Would recommend this service.

Although I had a disappointing experience the first time I called Southwest, Julio followed up with a phone call, a letter of apology, a complimentary service and a refund. This company really cares about the customer, and I am revising my review to reflect the concern they show for their customers. Not only will I be calling them again, but I will recommend them to my neighbors. Thank you Julio!

After looking into several other companies for a total HVAC install I decided to go with Southwest. The sales rep Angel was very professional. He presented me with several options and the price was the best out of all the other estimates I received from other companies. The installation crew was at my house that same week and they completed the entire job in just a few days. Alex, Edward and Johnny did a fantastic job installing the system. They were professional, worked non stop rain or shine until the job was completed and also did a great job in keeping my house clean throughout the process. The system is very quite and works great at heating and cooling my house. I am very happy and would 100% recommend Southwest to friends and family.

I've had them work on a repair on my old AC unit. This summer I needed to have it replaced. Julio, Danny and their team were great. After getting several bids, they came in with the fairest price. Their crew is very prompt, careful and clean. They explained the process and recommendations of what would work best. I will have them back if I need any HVAC work done in the future and highly recommend their service!

From our first call to schedule an appointment up until the end of our mini-split maintenance visit Southwest was incredibly professional and courteous. Our technician, Fabian was very knowledgeable and friendly. I wouldn't even think twice if you are considering going with Southwest, their professionalism makes them stand out and their work was really well done. When I'm in need of other services from contractors/ technicians this is the standard that I now hold everyone to, I was incredibly satisfied with Southwest HVAC.

Last week we had a service visit from Ramon Chavez regarding some airflow issues we were experiencing. Ramon was incredible- I work from home and I am frequently on the phone with agents, Ramon was very considerate of this and despite him having to be in my office to assess the problem he was polite, quiet and very thoughtful. He also came Covid prepared with a mask and thoughtfully wore "booties" over his work shoes to prevent any mess. While the issue is not completely resolved yet Ramon explained the problem to me in layman's terms and also let me know what the next steps would be to getting it corrected. Thank you Southwest HVAC for having an employee like Ramon who was professional, respectful, and informative.

The best experience we've had hiring a company to work on our home. They were amazing, especially Tommy. He provided all the details we needed to make a decision, recommended a Daikin variable air conditioner/furnace system that met California's strict qualifications (other companies said Lennox was the only one available - Daikin has a better warranty), was a great project manager, responded very quickly to all communications, and stayed on top of the project once it started. We really appreciated that he knew specific permitting issues for the city we live in. Southwest was not the lowest bid, but the installation techniques, the superior product offerings, and Tommy's knowledge and the level of detail provided during the estimate is what sold us. They did not disappoint. All of the guys that worked on the project were amazing. Worked quietly and efficiently and almost finished a day early, but Edison scheduled maintenance that turned of the power off, so the unit couldn't be tested, nor the wi-fi thermostat set up. The Daikin unit is incredibly quiet and our home is so cool! I'm sure if we need anything in the future they will be there to take care of it.

Would like to thank Tommy and the folks over at Southwest HVAC. Aside from doing a great job installing my system last year, they were there when I needed them after I accidentally snagged on some wires and caused an issue with my system. They were quick to respond and provided fast and efficient service. Thank you so much!!

I have to agree with the other exceptional reviews; Southwest is great. The service technician, Mark, arrived as scheduled (and we were updated regarding time). He was knowledgeable and identified the problem efficiently. He had to order the part so he was back the next day to do the repair. He was able to explain the costs, which Southwest was completely transparent about. He did a good job. They scheduled the second visit to fit our work schedules. I won't hesitate to recommend them.

Southwest HVAC did a great job on my install and duct work. They removed my wall heater and and put in a new HVAC. Everyone was very kind, professional, on time, and respectful.

Luis was the project manager for the job and Alex, Miguel, and Fabian worked on the install. The team was really great and knowledgeable. I was kept up to date throughout the whole process which only took about two days.

I would highly recommend these guys. They do great work and they're all really very nice people.

I have been using Southwest for more than 3 years. I have multiple rental properties and they had installed a brand new system for me back in 2014 in Garden Grove. As for city inspection, it passed the first time they came out. They come out every 6 months to do maintenance and I have never had a problem with the unit. They recently came out to do service and was prompt, efficient and quick. Angel is the one I work with and he is honest, reasonable, and the workers are professional and does a great job. What more can you ask for? Thank you Angel!

I had a complete system installed. Angel presented several options that made my decision making easier. He was prepared to answer questions, and make recommedations with an open mind. Appreciated. His crew was hard working, professional, and respectful. Their level of communication, feedback, and attention to detail made my experience positive and satisfying. Thank you Southwest for doing a great job!

After a couple months searching for a good quote on AC we found Southwest HVAC to do the installation. Very professional and great customer service. They came in and did a good clean job. We are very happy with the service we got.