5 star ratingAt first I wrote these guys a negative review, which ultimately was the product of a miscommunication because of some staff turnover they had.  Since then the owner himself helped address the issue and correct the deficiencies.  Things happen, people change jobs, and life moves on.  Sometimes the consumer gets stuck in the middle.  The fact that they, months later, returned and fixed everything shows me that they do more than just get a sale and forget about the client later.  They make sure that the job is done right.  So for that and their efforts I had to give them 5 starts, I couldn't justify leaving them a bad review because of some ex employee issues especially not after they fixed it.  Communication is key, but it takes both sides to come to the table to find solutions.  Thankfully southwest did just that.  Customers can be crazy at times and expect things to be done way beyond what they are guaranteed or way outside of the agreement they signed.  I understand that and was not going down that path with what I was expecting.  Thankfully they agreed and as I said many times before corrected all of our issues.  A+ job in the end.

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PS A.
12/26/2017

Heating Installation Culver City

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