This company installed a brand new furnace and central ac unit for my house. Now I wish I can say things went smoothly but they did not. However, when I expressed my frustration to the management team at Southwest, they quickly rectified the situation and ensured all my needs were met. In addition, the owner (Julio) called me from his vacation to apologize for the inconvenience and assured me that he will have his best crew double check everything. Sure enough, that's exactly what happened. In addition, Julio made another call to me to follow-up after his team came to my house to fix the remaining items and sent his general manager to double check the work. Wow!!I must say, in today's world of companies trying to find ways to cut corners to increase their bottomline, and one of them being service, this was not the case for Southwest. They exceeded my expectations and I'm glad to have chosen a company that stands behind its product and its commitment to service. Thank you Southwest!
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