5 star ratingMy wife and I recently moved into a brand new home back in March 2019.  From the get-go, we had issues with the HVAC.  Right when we moved in, the AC wasn't working.  In the summer of 2019, it broke down again TWICE!  The upcoming winter of 2019-2020, we then had issues with the heater.  During each of these occurrences, we contacted our builder and they had the contracted company who installed the HVAC (Synergy Mechanical Services out in Plascentia) come out to make the fix.  During each occurrence, although they managed to get the system to get up and working again, they were not able to give me a "sound" answer as to why a BRAND NEW HOME with a BRAND NEW HVAC would break down NUMEROUS times in such a short time-span.  My wife and I just dealt with it and let it be.Then, in early May 2020 our AC broke down again!  We contacted Synergy, left numerous voicemails with the manager (Gilbert Ochoa) and did not receive any response until approximately 10 days later.  His response was basically, you're out of luck and on your own because your warranty expired in March 2020 (1 year after move in).  To be frank, my wife and I were pretty livid.  We purchased a newly constructed home with the expectation that we wouldn't have issues with maintenance etc. for the foreseeable future.  We felt as though Synergy was like a sleezy "used-car" salesman just brushing us off with quick fixes until our warranty expired.  If we would've known about how they treat customers down the line, we would've demanded they re-install a brand new HVAC after the 2nd or 3rd failure within 1 year of move-in!After arguing and complaining with our builder, they agreed to get another company to take a look.  That's where Southwest HVAC came into the equation.  Southwest was responsive, professional, and very easy to work with.  Ramon Chavez (Southwest) came over our place a couple days ago and actually diagnosed the problem with our HVAC and fixed it, and now it's running again smoothly.  He was extremely professional, polite, and tried to explain things in a non-technical manner.  He even brought and wore shoe covers whenever he entered our home without even being asked!  All in all, we are extremely pleased with Southwest HVAC, in particular with the company's responsiveness, emphasis placed on customer service, and attention to detail.  I only wish our home had been serviced by them from the get-go.

Joseph D. Avatar
Joseph D.
6/03/2020

Ductless Mini-Splits Culver City

As homeowners in Culver City seek HVAC systems that are cost-effective and compact, ductless mini-split units are becoming increasingly popular. This type of system can fit in a small space on your wall, so it’s extremely easy to install.

Why wait another day to access our ductless mini-split services in Culver City? Our team is here to make HVAC solutions accessible and affordable – call our Culver City office today for a no-obligation quote.


Culver City Ductless Mini-Split Installation

If you want a ductless mini-split to cool and heat your home, it’s essential to use an installation company to implement your new system. At Southwest HVAC, we can install any type of ductless mini-split in Culver City – and we’ll always test your new system before we leave your property!


Culver City Ductless Mini-Split Repair

If you want to avoid expensive HVAC repair services, our team at Southwest HVAC provides same-day repair solutions to Culver City residents. Simply call our office to get started! We’ll ask a few questions about your ductless mini-split and the problems you’re facing – we can even help you troubleshoot basic issues over the phone!


Culver City Ductless Mini-Split Maintenance

If you’d like to keep your ductless mini-split working reliably through the summer and winter months, it’s critical to service it regularly. Our maintenance services offer quick and affordable inspections of your system – and we can also repair or adjust any faults we find in your ductless mini-split!


Ductless Mini-Split Financing

Ductless mini-splits are known for being some of the most affordable climate control systems on the market, but if you need to offset the upfront cost of installing a new system, our financing options are a useful tool. Whether you’re installing a single ductless mini-split or multiple units throughout your home, our financing can help make it more accessible.


Choose Southwest HVAC for Culver City Ductless Mini-Split Services

If you want straightforward and affordable access to ductless mini-split services in Culver City, make sure to call our office at Southwest HVAC. We’re passionate about helping our Culver City clients access compact and efficient HVAC units for their homes – and we can also help individuals source other types of HVAC systems.

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