My wife and I recently moved into a brand new home back in March 2019. From the get-go, we had issues with the HVAC. Right when we moved in, the AC wasn't working. In the summer of 2019, it broke down again TWICE! The upcoming winter of 2019-2020, we then had issues with the heater. During each of these occurrences, we contacted our builder and they had the contracted company who installed the HVAC (Synergy Mechanical Services out in Plascentia) come out to make the fix. During each occurrence, although they managed to get the system to get up and working again, they were not able to give me a "sound" answer as to why a BRAND NEW HOME with a BRAND NEW HVAC would break down NUMEROUS times in such a short time-span. My wife and I just dealt with it and let it be.Then, in early May 2020 our AC broke down again! We contacted Synergy, left numerous voicemails with the manager (Gilbert Ochoa) and did not receive any response until approximately 10 days later. His response was basically, you're out of luck and on your own because your warranty expired in March 2020 (1 year after move in). To be frank, my wife and I were pretty livid. We purchased a newly constructed home with the expectation that we wouldn't have issues with maintenance etc. for the foreseeable future. We felt as though Synergy was like a sleezy "used-car" salesman just brushing us off with quick fixes until our warranty expired. If we would've known about how they treat customers down the line, we would've demanded they re-install a brand new HVAC after the 2nd or 3rd failure within 1 year of move-in!After arguing and complaining with our builder, they agreed to get another company to take a look. That's where Southwest HVAC came into the equation. Southwest was responsive, professional, and very easy to work with. Ramon Chavez (Southwest) came over our place a couple days ago and actually diagnosed the problem with our HVAC and fixed it, and now it's running again smoothly. He was extremely professional, polite, and tried to explain things in a non-technical manner. He even brought and wore shoe covers whenever he entered our home without even being asked! All in all, we are extremely pleased with Southwest HVAC, in particular with the company's responsiveness, emphasis placed on customer service, and attention to detail. I only wish our home had been serviced by them from the get-go.
Heating Installation Long BeachSouthwest HVAC is a heating installation company with residential and commercial clients throughout the Long Beach area. Our team is highly dedicated to providing affordable and dependable repair services to our clients. We understand the importance of implementing high-performing heating systems for Long Beach residents and business owners!
Call our office in Long Beach today to get started with your heating installation project. We’re here to make the process as simple as possible for our Long Beach clients!
Long Beach Heater InstallationChoosing Southwest HVAC to install your new heater is the best decision you can make. We’re here to help simplify the process of accessing high-quality climate control. We install heaters in homes, commercial properties, industrial properties, and more!
We can work with any type of heater, so don’t hesitate to contact us if you have a niche heating requirement.
Long Beach Furnace Installation CompanyIf you’re someone who wants to use a furnace to heat your home in Long Beach, we can source and install high-quality furnaces quickly. Furnaces continue to be one of the most popular options for Long Beach residents that want to heat their houses. This is also a prevalent choice with many commercial clients in the Long Beach area.
If you’d like to learn more about furnaces and their suitability for your needs, feel free to call our Long Beach office to discuss your heating options in more detail. As the best furnace installation service in Long Beach, we’re always happy to help our clients!