Our experience with Southwest has been great! I work full time so I emailed them to setup an appointment. Julio got back to me and I had an appointment for later that week. The start of the visit was like all others (we'd had 4 other vendors out before), but what impressed me most was that after the walk through, Julio showed me photos of previous jobs, BBB ratings, and proof of insurance. The cherry on top? He wrote me a quote on the spot! He also followed up with a typed up one via email the next day. All other vendors sent their quotes later, some I even had to contact to get the quote. You've got to love transparency in business!My husband and Julio both emailed and spoke on the phone to go over questions. By that weekend we decided to go with Southwest and by the following weekend we had central air and heat. Yay! It was THAT quick!Julio's team did a great job. They worked hard, kept our place clean, were thorough and friendly, and finished earlier than planned. They walked us through what they did when they finished and Julio also came by for a walk through and to ensure we were satisfied. We were and are!I feel their prices are extremely reasonable (remember the amount of vendors we had come see us?), which includes proper permitting. Since they're local, they know local code. There are no hidden fees and their warranty/service is great.I wish I would have found Southwest first. I probably would have gotten at least one other quote but definitely not as many as I did. There's something to be said about building relationships and trust with your customers. In Southwest's case, it says they end up with extremely happy customers!